Points for being referred and autopay

[Purple7]

Hello!

My daughter and I used my husband's referral code and neither of us got points or $ off. Is this because we were customers a few years ago and aren't technically new?

Also we uses to get $1 off our bill every month for autopay and we aren't getting that.

Thanks.

[Dunkman]

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@Purple7 wrote:

Unfortunately that was a couple weeks ago and we didn't get any credits

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@Purple7 

Then you and your daughter each will need to submit a ticket for customer service agent help.  

Send a ticket via the chatbot to customer service agent (CSA) via link: 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Purple7]

Unfortunately that was a couple weeks ago and we didn't get any credits

[Dunkman]

@Purple7 

You should get $10 in available funds within 72 hours of activation of account.  That will be used for your next payment date. 

The new rewards points system does not have monthly autopay discount unfortunately.  You will get 5% back in points every month and 10 points each year on your anniversary date of sign up for loyalty. 

Here is some more information of the points system:

https://www.publicmobile.ca/en/ab/get-help/articles/public-points