Please ignore this post

[hairbag1]

@ken8...ok, so spill...how did you fix it ? Don't be afraid to be embarrassed...we've all fouled up sometime...specially me.  😎

You may be providing valuable suggestion to someone else in your spot.

[barrascuk]

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@ken8 wrote:

I was out in town today and realized my phone was dead.  It stopped working on the day payment is supposed to be taken from my CC.

I am on automatic payment and I've never head issues or changes made to my CC.

Not good.  What are my options?

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Once resolved look at the hybrid auto pay system. 

[hairbag1]

@ken8...log in to your account. See if it says plan is Active or Suspended.

If you have a valid credit card on your file, see if you can manually add plan costs to Available Funds to Reactivate your account.

Double check credit card info. Most times that autopay fails is because card has expired....but not always.

It's good idea to manually pay plan costs a day or two ahead of time to avoid the rare, but annoying..Credit Card failure that has plagued PM for several years now.

edit...here's some additional info as provided by @Dunkman ......

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Re-Credit-Card-Payments-still...

[Triguy]

You could purchase a voucher and call 611 to make a payment or use recharge com or ding.com but there is a service charge.