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Please add my data and change my plan

shreeni123
Great Neighbour / Super Voisin

Hi,I have PMed the @CS_Agent last evening. Please urgently add text and change my plan to the 5GB / 30 days. I am a new user and accidentally selected the wrong pick and pay I never saw an option to directly select the 60$ plan!

3 REPLIES 3

shreeni123
Great Neighbour / Super Voisin

I guess I have to wait and hope it gets resolved ASAP. 

mimmo
Retired Oracle / Oracle Retraité

@shreeni123 the mods look at issues as teh come in.  they shoudl get to yours soon.  i believe they will be able to change your plan.  if there is a difference in plan costs between what you paid for and what you want you have two oprions 1) add the difference as a one time payment and hope that they will make the change.  or wait for them to reply that they will chnage your plan then they will ask you to add the additional funds and mesage you once the funds were added.

Taekgun
Deputy Mayor / Adjoint au Maire

@shreeni123

 

You've done exactly as your supposed to do - now just await their response.  I'm confident that they'll be able to make the necessary changes for you, just make sure you have the difference in cost for the change showing in your available funds.  Cheers and welcome to PM.

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