Please Remove My Posting

[krazykatlady]

Please Remove My Posting

[krazykatlady]

Please Remove My Posting

[gpixel]

@computergeek541 has a keen eye. missing that 850mhz band is most likely the issue. 

[computergeek541]

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@sam2020XL wrote:

His phone:

 

Public mobile band

 

3G should work

---

Perhaps, but it wouldn't make much sense to get a phone that doesn't have UMTS band 5. Doing that is asking for trouble, even if voice was possible most of the time on UMTS band 2. 

[sam2020XL]

His phone:

 

Public mobile band

 

3G should work

[darlicious]

@computergeek541 

The one model I did check didn't have that band by asking the OP which model they did have would enable me to check to see if it was compatible....if it was missing any other bandz.

[will13am]

@krazykatlady , if mobile data works but calling doesn't, my suspicions may be correct that this phone is not compatible.  Overseas phones designed for Asia only do not have compatible 3G bands in North America which is needed for calling.  However there are a few 4G bands that are compatible which supports data usage.

[sam2020XL]

try this

1. Scroll to and select Settings.
2. Select More.
3. Select Mobile networks.
4. Select Preferred network mode.
5. Select GSM\WCDMA (auto) to enable 3G
6. OR GSM\WCDMA\LTE (auto) to enable 4G.
   
   Try switching between these 2 settings.

Good luck 🙂

 

[computergeek541]

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@darlicious wrote:

@krazykatlady 

What is the exact model of your phone? Some models do not have bandz 700 for 4G LTE.

---

@darlicious A phone not having 700MHz wouldn't prevent someone from using Public Mobile.

[krazykatlady]

It is a Guophone_x2.

[gpixel]

@krazykatlady  can you first try your sim in the other sim slot and then test. if it's still not working, check your sim card settings and make sure the sim is enabled for both data and calls/texts. if you have another sim card try installing both, then setup the settings for the pm sim. or ask a family/friend to borrow a sim. some phones need both sims in the phone to configure the settings correctly

[krazykatlady]

It says Guophone_x2.

[geopublic]

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@krazykatlady wrote:

phone was purchased new, I put the sim card in just one there.

---

@krazykatlady  Go into your phone's settings and make sure that it's not setup to use LTE only and also make sure that the network is set to automatic.

[Jb456]

@krazykatlady public mobile calling uses 3g. Maybe your phone does not have the correct frequencies for public mobile.

What is the exact model of your phone?

Public Mobile utilizes the following frequency bands:

4G LTE and LTE Advanced:

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA:

850 MHz and 1900 MHz (UMTS)

[krazykatlady]

phone was purchased new, I put the sim card in just one there.

[krazykatlady]

just with calling I can access data no problem.

[krazykatlady]

Hi

I tried it did not work, thanks for the suggestion.

[krazykatlady]

It is a Guophone _x2, android version 6.0, purchased from Amazon.

[will13am]

@krazykatlady , please provide a model number for your phone.  There is a possibility that there may be a compatibility issue.  I would not necessarily be concerned the phone shows Telus.  I have had a LG G4 which works on the Public Mobile network show Telus when connected.  

[darlicious]

@krazykatlady 

What does your APN say?

[krazykatlady]

Hi

I have a Public Mobile sim card.

[darlicious]

@krazykatlady 

You have a dual SIM phone. Do you still have a telus sim card in one of the slots?

[darlicious]

@krazykatlady 

Reset your network settings. Is the issue just with calling? Can you access data?

[krazykatlady]

Hi, yes I am a new customer, my account is saying active, tried resetting my phone, did not work my SIM card says Public Mobile, but my phone is saying Telus for a SIM card.

[darlicious]

@krazykatlady 

What is the exact model of your phone? Some models do not have bandz 700 for 4G LTE.

[sam2020XL]

Hi, you can try:

1 putting your phone in Airplane mode then taking it off

2 restarting your phone 
3 resetting all network settings

keep in mind sometimes when your phone is searching for a network it first will say “Telus” then after the names changes to “Public Mobile”

hope this works.

[computergeek541]

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@krazykatlady wrote:

Hi

I am getting the following message on my phone "Cellular network not available".  My phone is a Guophone, it is registering the Telus SIM card.  Does anyone have any suggestions as to what I can do?

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Do you have a Public Mobile SIM card?  The one from Telus Mobility won't work here.

[will13am]

@krazykatlady , are you a new customer?  Has this particular phone ever worked with the Public Mobile service?  Is your self serve account showing as active?  Additional information is needed in order to provide focused suggestions.