Plan

[Mahshid91]

Hello,

I have activated a plan and I am currently using it, and I also activated Autopay, and the payment due date is April 18. I see Plan Expired in my account status today. Why did it appear?

[NDesai]

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@Mahshid91 wrote:

Thank you for your response. I want to know that this "Plan Expired" will be resolved automatically or I should change my plan?

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As long as you have service and a valid payment method or enough balance to renew, you can ignore the "Plan Expired" message for a day. 

[Mahshid91]

Thank you!

[gpixel · Accepted solution]

@Mahshid91 just leave it the process goes from expired, suspended and back to active by 8 in the morning. if auto-pay fails you will receive a text

[Mahshid91]

Thank you for your response. I want to know that this "Plan Expired" will be resolved automatically or I should change my plan?

[gpixel]

@Mahshid91 because you live in western Canada. your account will renew a day earlier because of the time difference