@manyabehal next time when you decide to change plans or purchase add-ons. always make sure to top up your account first then proceed with the process. publics payment system is ancient. trying to change plans by just clicking on buttons doesn't work unfortunately
@manyabehal , try rebooting your phone. You can also try the lost phone, found phone toggle in the account followed by a phone reboot. If this does not work, you should contact the moderator team for support. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team. Good luck.
