Plan

[Cherylladd]

I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

[computergeek541]

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@Cherylladd wrote:

The funds came out of my account when I changed plans. It was for right away. So I'm out the 39 and didnt get the plan

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When you peform an immediate plan change, you lose the payment and any remainimg time and usage of that plan.  

Since you were charged for your new plan, you'll need to follow the instructions from earlier to open a ticket.

[Cherylladd]

The funds came out of my account when I changed plans. It was for right away. So I'm out the 39 and didnt get the plan

[dabr]

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@Cherylladd wrote:

I changed my a couple days ago and it came out of account but my plan has not been updated to new plan

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How did you change plans?  You need to first add the funds and then go ahead and select the plan you wanted to change to. 

Did you do an immediate change or select change on renewal?

Otherwise submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/   You can also click on the ? mark bottom right of the screen to contact moderatos.