@rogermobile
Public Mobile's self-serve site has terrible caching issues - which means it tends to display outdated information.
The best way to avoid this is to open an incognito or private tab on your web browser, then log into self-serve.
If then you notice the amount paid was your old 120-day plan, (you also may want to confirm this via your payment card transactions) you can either contact a customer support agent to have them switch it out as you had requested, or schedule a plan change for the next cycle.
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
