Plan renewal

[Fdrcamb]

I changed plans the renewal is today, new plan has not kicked in, anyone knows how long it will take, l thought at 12am the new plan would begin

[computergeek541]

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@gpixel wrote:

@Fdrcamb 

yes 12:00am ET. the self serve and 611 won't update till later in the afternoon. check again around 1:00pm

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It's not just a matter of what's displayed in the account.  The features of the new plan won't be avaialble until the paymetn is processed.  That doesn't happen at 12am ET and the actual  timing can be quite random.

[hTideGnow · Accepted solution]

Morning @Fdrcamb 

usually the plans are all renewed around 6am EST or 3am PST, so, if you check using Incognito/Private/Secret mode, you should see yours renewed already

[Grand_Total]

My partner is in the same position. Available funds shows the correct (new) amount that will be deducted and data used has been reset, so the signs are good, but the change is not complete yet.

[porcupine]

Dec 8th was my renewal date it kicked in at midnight also 5 g takes a few days to kick in 

[Handy1]

@Fdrcamb  It’s possible the system hasn’t fully updated yet . Check back after lunch . Also check you payment page for plan details 

[softech]

@Fdrcamb 

it should have kicked in by now.  The trick to that is to use Incognito mode to login My Account to get the correct information.  Check Subscription & Addon page to see what plan you have and check Payment History page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) to confirm PM took the new plan charge

[Sansan]

Maybe log out and log back in the refresh the page.

[gpixel]

@Fdrcamb 

yes 12:00am ET. the self serve and 611 won't update till later in the afternoon. check again around 1:00pm