Plan paid until October 16th suspended today
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08-19-2017 03:19 PM - edited 01-05-2022 02:43 AM
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08-19-2017 06:12 PM
We simply didn't get to your message yet. We have people that have been waiting to get an answer for longer than you so we answer these messages first, I'm sorry if that wasn't clear.
I only reply to a few public posts here and there to confirm people that yes, we are actually working to get things resolved as soon as possible. Otherwise everyone seems to think that mods aren't doing anything.
I know how important it is to have a working phone nowadays, I'm sorry for all of this.
Marie
*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*
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08-19-2017 06:03 PM
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08-19-2017 05:55 PM - edited 08-19-2017 05:56 PM
Yes @Tiffiny, really.
The amount of private messages we received it quite extreme. I have been sitting at my desk since 10:30 DST this morning and I haven't gotten up even once since. We are doing our best, I know it's hard to believe since you guys can't see what's happening behind the scenes but we really are.
Again, I apologize about the delay. I hate glitches just as much as everyone else does - if not more. I want everyone to be back up and running as soon as possible
Marie
*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*
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08-19-2017 05:46 PM
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08-19-2017 04:50 PM
Not really in fact! Even if you post publicly, it won't change your place in the queue. We know users will often post publicly to get our attention in the hopes of getting a response faster. We still reply to everyone in order otherwise that wouldn't be fair for everyone else 🙂
Marie
*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*
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08-19-2017 04:41 PM
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08-19-2017 04:40 PM
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08-19-2017 03:45 PM
I have read all the posts about this issue. whats bugging me is they haven;t replied to my private message I sent them. All they have to say is we are looking into it. Thats all.
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08-19-2017 03:28 PM
Sorry for being a broken record, but does this look like your issue?
If so, you can only join the queue.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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08-19-2017 03:23 PM
The same thing happened to me, I paid the plan again to keep my network active. CAn you believe I spent $300 for the month on this each plan cost me $141 for 90 days. I have contacted the moderator but no response. Feels like they are avoiding this big issue. I also see them responding to other complains jsut not this. It is very frustrating. I want my refund