Nice PM plans for new activations, but why not for me?

[Wayworn]

Wonder as to why good plans are only offered to new activations. Does PM not want existing customers to upgrade and pay them more money?

—————-ALSO—————

I know that I and others are sorry that they have upgraded their plans and later found out that it’s not possible to downgrade back to a lower  priced plan.

Have been very patiently waiting - to no avail—for a downgrade option to become available . 

[Wayworn]

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@hTideGnow wrote:

HI @Wayworn 

glad to know you are staying. What plan is that?

and to remind you , you removed the credit card with the help from support agent earlier, you will need to add it back now

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Thanks for reminding -- no need to add card  yet --- CS gave me dollar credit and with my points have enough --- also I think that I will consider buying vouchers with my air miles.

[hTideGnow]

HI @Wayworn 

glad to know you are staying. What plan is that?

and to remind you , you removed the credit card with the help from support agent earlier, you will need to add it back now

[Wayworn]

Good news as previously stated ——>grabbed a new targeted to my account great very reasonable plan. I selected it to be applied on my upcoming renewal date. 

[hTideGnow]

HI @Wayworn 

no, I am never upset.   I am happy to help.  In fact, trying to help you and resolve your problem and not need to ask the same question again is really what I want to do now 

[Wayworn]

Please - you are obviously upset and just a tiny little bit rash. Again please take time to read and understand what I’m saying and it will hit you  . 

[hTideGnow]

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@Wayworn wrote:

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@hTideGnow wrote:

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@Wayworn wrote:

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@computergeek541 wrote:

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@Wayworn wrote:

By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans.

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Sorry, but there is no such policy that states that plans cannot be downgraded.  Customers can still downgrade plans, but only to plans that are available to them.  I have several plans that I can downgrade to. I am aware that some customers have no lower priced plans that can be downgraded to, but to say that are no plan downgrades isn't the case across Public Mobile.

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The above is the hint to @hTideGnow.

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HI @Wayworn 

yes, @computergeek541 knows PM inside-out

but you can still open ticket with agent and ask for latest update or ask them to escalate your concern

But for me, if I joined like you not long ago, I probably would just leave and stay with the old carrier.  

You really have a special bond with PM and the community, that's why you "left" and "came back" to the Community so many times

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What on earth are you talking about?   You seem to almost instantly respond and not taking the time to understand what I'm saying. ---Please carefully read my post and you will understand that I'm only complaining about not being able to downgrade my existing plan.  Helping others isn't to just post links to contact CS agents. 

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HI @Wayworn 

i have been patiently helping.  But I notice you keep asking the same question all the time.  You are very good that you rephase it differently but the core question is the same.  No matter how many time you ask, fact is fact and you can only change to the plans available on your Change Subscription page.

[Wayworn]

Please carefully read my post and you will understand that I'm only complaining about not being able to downgrade my existing plan.  Helping others isn't to just post links to contact CS agents. 

[hTideGnow]

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@Wayworn wrote:

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@computergeek541 wrote:

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@Wayworn wrote:

By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans.

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Sorry, but there is no such policy that states that plans cannot be downgraded.  Customers can still downgrade plans, but only to plans that are available to them.  I have several plans that I can downgrade to. I am aware that some customers have no lower priced plans that can be downgraded to, but to say that are no plan downgrades isn't the case across Public Mobile.

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The above is the hint to @hTideGnow.

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HI @Wayworn 

yes, @computergeek541 knows PM inside-out

but you can still open ticket with agent and ask for latest update or ask them to escalate your concern

But for me, if I joined like you not long ago, I probably would just leave and stay with the old carrier.  

You really have a special bond with PM and the community, that's why you "left" and "came back" to the Community so many times

[Wayworn]

Why?

[hTideGnow]

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@Wayworn wrote:

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I don't think that you cab change PM policies with regards to plan pricing - credits etc. Hint ---If you want to help please find me the PM close that states that plans may only be upgraded and blocked from downgrading.

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Hi @Wayworn 

yes, I can help with that.

if you need to find where PM has that, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Wayworn]

I don't think that you can change PM policies with regards to plan pricing - credits etc. Hint ---If you want to help please find me the PM clause  that states that plans may only be upgraded and blocked from downgrading.

[hTideGnow]

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@Wayworn wrote:

Why do you want to know this? 

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HI @Wayworn 

of course we need to know the details  to help.  

You have been a very vocal member here, we need to knw how to get more credit. 

[Wayworn]

Why do you want to know this? 

[hTideGnow]

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@Wayworn wrote:

As I tried to explain- I like everything about PM but the block to not being able to change plans up or down as required. The ease of hassle free being able to change plans at any time as required was the insensitive to setup my account.  With my other provider it’s a hassle because I would have to call and blah blah and there even may be a charge. Also because of the great and understanding CS agents I was given an account credit that I used for the time being , to keep my account active. 
With regards to setting up a new PM account- I don’t see the point because there still would be the block to select any plan up or down as required. 

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hi @Wayworn 

can you explain why and how you get a credit? how big the credit? how long it can last?

[Wayworn]

As I tried to explain- I like everything about PM .

[hTideGnow]

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@Wayworn wrote:

• To the Oracle that moved this post to this thread. This is a complete different subject . It is a legitimate question that doesn’t belong in the lounge and would help others from making the same mistake that many of us fell victim to.

I know that I and others are sorry that they have upgraded their plans and later found out that it’s not possible to downgrade back to a lower  priced plan.

Have been very patiently waiting - to no avail—for a downgrade option to become available . 
There are many things that I like about PM such as competitive plan pricing, great self help features, good support through this forum and CS messaging and more. HOWEVER this not being able to select lower priced plans as required is going to reluctantly force me and possibly others to port out to other providers. But before I do port out does anyone, (Oracles, CS agents and PM staff that is possibly perusing this forum),  have any encouraging comments that a change to this - no downgrade allowed policy is at least considered?
) 

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HI @Wayworn 

I can see you really want to stay.  But if the grass on the other side of the lawn is green, maybe you really should stay with the other provider, we will all understand your decision.  Afterall, if you really have been with PM for such a short time, there is no need to show your loyalty/attachment with PM

since you are new account, your account is currently suspended and number not ported in yet (from what you said before), why not create a new account for the cheaper plan?

[Wayworn]

• To the Oracle that moved this post to this thread. This is a complete different subject . It is a legitimate question that doesn’t belong in the lounge and would help others from making the same mistake that many of us fell victim to.

I know that I and others are sorry that they have upgraded their plans and later found out that it’s not possible to downgrade back to a lower  priced plan.

[softech]

@Wayworn People can only activate plans designed for their own province.  If you are in Ontario, you cannot activate plan in Quebec 

[Wayworn]

What about using a voucher?

The Quebec $15 plan that includes 250 mb data is just what grandma needs. 

[hTideGnow]

sorry @Wayworn , you cannot trick the system.  I saw you said you asked agent to remove your credit card earlier

in fact, when you activated your account , you used a credit card, and that already stamped a Province settings on your account on the system.  You can change address, you can change CC,  you can change phone number with a different area code, but that Province settings won't change.  Yours is not a Quebec account from day 1 and no way it will be now.  

Only way is to setup a new account and use a credit card linked to Quebec address to setup a new Quebec account for Quebec plan

[Wayworn]

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I have no credit card info I'm my PM account.

[will13am]

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@Wayworn wrote:

Thanks for input and letting me know about available plans - but I did only ask if one can choose a Quebec number and plan if they don’t reside in Quebec. 

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Well the bar has to be set a whole lot higher than that.  Anyone can sign up with a QC phone number and then ditch it 5 minutes later.  

[will13am]

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@EB0 wrote:

@will13am 

The only QC plans that is not available to other provinces is the new $15 plan 250mb 4G unlimited calls and texts, it’s an upgrade from the previous $15 plans 100 minutes 250mb plan and unlimited calls and texts no data

this plan is available to new activations only and may not be available to existing customers 

on the other side, ON has a better plan $35 60GB instead of QC $35 50GB

 

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I think the $57/9GB/90 day plan is way better than the $15 plan.  250 MB of data is so little that even sync functions would chew that up in a heartbeat.  The price difference of $4 a month doesn't even buy a loaf of bread these days.  I don't get why everyone is anchored to pricing for cell plans but nothing else.  

[Wayworn]

Thanks for input and letting me know about available plans -

[Wayworn]

Yup just spotted a never before seen for Ontario $15 plan but only for new activation and sadly only includes 100 voice minutes. 

[EB0]

@will13am 

The only QC plans that is not available to other provinces is the new $15 plan 250mb 4G unlimited calls and texts, it’s an upgrade from the previous $15 plans 100 minutes 250mb plan and unlimited calls and texts no data

this plan is available to new activations only and may not be available to existing customers 

on the other side, ON has a better plan $35 60GB instead of QC $35 50GB

 

[softech]

While QC has been getting better plans most the time , before this new $15 QC plan, for over a month, QC actually do not have the $19!plans like the rest of us, they have been getting worse plans

[will13am]

@Wayworn , what QC targeted plan are you thinking about?  From what I have seen this past year, the QC customers might have had many more offers but they were not that spectacular compared to RoC.  At the low end, we all had access to  the $57/9GB/90 day plan.  At the mid range, it was the $75/60GB/90 day plan.  At the upper end, $34/50GB CAN-US.  What QC targeted plan blows these 3 out of the water so to speak?  

[hairbag1]

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@hTideGnow wrote:

Hi @Wayworn 

your province settings is not based on your phone number nor your address.

Plan is "locked" to a specific one when you setup on the account based on the credit card you used.   Your plan will only be flagged as Quebec (and cannot be changed) only if you used a credit card linked to a Quebec address

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What about using a reloadable debit card ? I don't suppose those have an address associated with them...can they be used for a PQ only plan by someone starting a new acct and selecting a PQ phone number ?

nvm....I think I found how PM knows where you at...

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[hTideGnow]

Hi @Wayworn 

your province settings is not based on your phone number nor your address.

Plan is "locked" to a specific one when you setup on the account based on the credit card you used.   Your plan will only be flagged as Quebec (and cannot be changed) only if you used a credit card linked to a Quebec address