@ghotte wrote:
That's what I thought. When I first logged in there was the reactivate plan button. Once I added the vouchers and submitted the reactivate button was no longer accessible.
I incorrectly assumed it was working because data was activated.
A couple of obvious questions. Has the reactivate button cleared from the account and it shows as active status or is it still suspended? Check the payment history to see if funds have been applied. Try also rebooting the phone if you have not done so. If all else fails, please contact the moderator team for support. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
