Plan not working.

[Lilbriwn870]

I just got the 40$ plan, I've been a pm member for a while now, I never had this problem but my plan will not work. My old plan expired yesterday and I didn't get around to putting money into my account until today and when I selected my plan and renewed it the plan won't work. Any help would be awesome. Thanks in advance. 

[Lilbriwn870]

@Lporter add 1-2$ to your account .that may fix it too. Lost/stolen trick works sometimes too

[Dunkman]

@Lporter

You could try the following

- rebooting your phone

- the lost/stolen phone trick 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

- try his SIM card in your phone to determine if it is a hardware issue versus service issue

If that does not work, you may need to contact moderator for help.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lporter]

I am just learning how to use this community board concept, bare with the newbie.

We got a brand new phone number. Activated today.

He can receive and send text.

He can receive calls.

But cannot make outgoing calls

[hairbag1]

Lporter

 ...if you start a whole new thread, you'll have a far better chance to get resolution. 

[Dunkman]

@Lporter

You might in the future start your own thread/topic to get better visibility.  

Did your husband port a number over?  Or activate a new PM phone number?  How long has it been since activation of account?  Can he receive calls?  text? data?  More details would be helpful...

[Lporter]

I have just set up both my husband and I on public mobile. 

However my husband's outgoing calls will not work. 

Please advise a way to resolve the issue

[krazykiwi]

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@Lilbriwn870 wrote:

I did the lost phone trick

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Glad you got it sorted.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[Lilbriwn870]

I did the lost phone trick

[krazykiwi]

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@Lilbriwn870 wrote:

It's working now. Thabk you alot everyone

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Do you know what fixed it? Sometimes it is nothing more than time.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[Lilbriwn870]

It's working now. Thabk you alot everyone

[krazykiwi]

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@Lilbriwn870 wrote:

I did the lost phone trick, I can call now but still no data or texting. 

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Another account reset option that many found to work is to add $1 funds to your account.

[Lilbriwn870]

I did the lost phone trick, I can call now but still no data or texting. 

[stonechucker]

Not sure if you've attempted restarting your phone or not.  Give that a shot.

Also, as mentioned above, report the phone LOST in SelfServe, wait about 5 or 10 minutes, the report it FOUND in the same place.

[Lilbriwn870]

About and hour or so now. 

[Dunkman]

@Lilbriwn870

Try the lost/stolen phone trick.  In your self service account, report your phone lost/stolen.  Logout.  Login back in a few minutes.  Report your phone found.  Re-boot your phone.

This seems to re-boot/re-set your SIM and plan.  

[mkharban]

Is the service bar in the screenshot that of public mobile's? I have had instances in the past where it would take some time for the renewal to take effect (like 1-2 hours). How long has it been since you've renewed it?

[Lilbriwn870]

Says it's active but not working. Can't call, text nor use my data @stonechucker

[stonechucker]

@Lilbriwn870, when you say it won't work, is it the phone that's not working or the status change to 'Active' that isn't working?