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Plan not working/ Data issue

mrlise
Great Neighbour / Super Voisin

I logged into my public mobile account and can't see my plans page. It says to log out and log in again and I have done so but still get the error message.

 

Also it is the start of my billing cycle (Sept 1) and have only used 90MB/4.5GB of data and yet I get this warning on my phone that says "no mobile data service temporarily turned off by your operator or SIM 1." What does this mean? It looks like I clearly have enough data. 

50 REPLIES 50

Saba
Good Citizen / Bon Citoyen

Service just came back for me.

Anonymous
Not applicable

@mrlise @skifan @yippee @Saba @KFrenette99 @oscar_jr 

check it out is issue Towers Map in your area...outages Here link, 

 

something maybe is help, do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

yippee
Great Neighbour / Super Voisin

Looks like it is all fixed now.  Sweet!

skifan
Great Citizen / Super Citoyen

Latest Twitter update ( 11:02am):  Service is still down in Vancouver area.

 

[Update] Our team continues to work on restoring service. Please stay tuned for updates. Thanks for your patience!

JodiL
Great Neighbour / Super Voisin

There is currently a network issue with all Telus based networks in Western Canada.

oscar_jr
Good Citizen / Bon Citoyen

I am also having the same problem with all four phones in our household. Initially it was just no data (error read: data temporarily turned off by carrier) but then talk and text went down afterwards. Everything still down as of now

Mine's back.

Gzuzgirl
Good Citizen / Bon Citoyen

Phone is working WOOT!! not sure about data as the "Public Mobile" that normally shows in the top left of my screen is still not showing.

 

as of 50 mins ago, Telus Twitter still saying working on it.  no confirmation that it is fully up yet.

croftrandle
Good Citizen / Bon Citoyen

It's back!

 

TELUS Support
 
TELUSsupport
·
5m
 
[Update] Service has been restored for our BC and AB mobility customers. We'll continue to monitor to ensure network stability, and we appreciate your patience!