Plan not renewed - but money taken from credit card?!

[Padraic-Coffey]

Money was taken from my credit card on 11 May for this quarter's payment.

However, I received a text on 12 May saying

"Your plan did not renew because we did not received your payment. Make a payment at publicmobile.ca/selfserve. If you have recently made a manuel payment, please ignore this message."

I contacted my credit card company, who said the payment had been made.

I tried to make a manual payment with a different credit card, which it said was successful, but my plan still has not been renewed.

At the moment I cannot receive or send texts or emails.

How can this problem be solved?

[CS_Agent]

@Padraic-Coffey, I'm sorry to read about this matter and will definitely assist you with it. Please check your inbox, I just you a private message :).

Best.

Aïssata

[will13am]

@Padraic-Coffey, for this renewal problem, you will need to get in touch with the moderator team.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.