12-19-2016 12:38 PM - edited 01-05-2022 01:22 AM
Hi,
My account is suspended and my plan is expired again. This is the sencond time this happned to me. I'm travelling to the U.S. tomorrow and I couldn't purchase any addon. My credits disappeared as well. I need someone help me fix this quickly. Thanks.
12-20-2016 01:16 PM
12-20-2016 01:14 PM
Hello @tsipnpr,
I'm really sorry about this!
Please reboot your phone and everything should be good to go 😉
Thanks,
Shazia
12-20-2016 01:01 PM
@Shazia_K if you're in today, could you please look at this for @tsipnopr?
12-20-2016 08:21 AM
Still not fixed. It looks like my phone will become useless in the next two weeks when I am in the U.S..
Sad!
12-19-2016 01:15 PM
12-19-2016 01:12 PM
Definitely is a recurring issue, unfortunately someone needs to step in to fix this for you.
12-19-2016 01:06 PM
Yes, it happened right after I purcahsed U.S. roaming. That seems the trigger.
12-19-2016 01:02 PM
Did you make any changes recently that could cause this? ie adding US package? This is definitely a recurring issue.
You need to send a private message to the moderators to get this fixed up.