Plan expired, Amount due:0

[Salman-s]

EDITED by ShawnC13: Removed picture as it contained private information

I had auto plan on, but forgot to update my credit card. Account was suspended, my phone services shut. I topped up using a voucher (a week ago), but it doesn't seem to have applied.

[Anonymous]

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@kamicat wrote:

I added 400 mins international calls to my plan, but i wasn't able to make calls in the US. Please advise

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In the US or to the US?

That add-on is only for while in Canada.

Did you pick up the free one?

Do you see it listed lower down on your overview page?

[kamicat]

I added 400 mins international calls to my plan, but i wasn't able to make calls in the US. Please advise

[AE_Collector]

I have never dealt with this scenario. But in my mind clicking the submit button isn't going to do it when the box above it is defaulted to "voucher". That was done the first time successfully creating a $13 balance. Won't that drop down arrow (as pictured) provide other choices such as "renew from available funds" and THEN click submit?

AE_Collector

[computergeek541]

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@ssmithis wrote:

Hi Lucian,

I sent a code from my pihone but nothing happened.  Can we try again?

Steve

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What exactly are you referring to?  Did you perhaps means to respond to a private message that you received from a moderator?

[ssmithis]

Hi Lucian,

I sent a code from my pihone but nothing happened.  Can we try again?

Steve

[computergeek541]

@Salman-s 

While the image in question has been removed from your first message here, you do still need to delete it from your Community profile account. It's in the My Profiles/My Photos section.

[CS_Agent · Accepted solution]

Hello 

Would you please write us in Private to be able to authenticate you and assist you accordingly.

Thanks

Lucian PM Mod 

[Salman-s]

It asks me for a voucher number at that point. I dont have a voucher number. When I'd added the voucher earlier, the amount was directly put in my available funds.

Also, I have autopay on. I dont know if that's what affecting this? 

[popping]

@Salman-s 

Click the submit button.  PM server will take the $10 from your available fund to pay for your $10 plan.  Keep us updated.

[Salman-s]

Thank you for your response. 

This is the page I'm lead to when I click on 'Reactivate Current plan' on the overview page. 

[ShawnC13]

@Salman-s  are you able to repost the screen shot but don't include private information such as account number

[popping]

@Salman-s 

After adding fund to your account, you need to click the reactivate my plan button on your overview page