Plan data not working in USA

[Goverdhan]

Hi Admin,

i took the $39 us and Canada free talk,text and 50gb data plan. I am in the USA now and the data is not working for me. I turned on data roaming already and also restarted my phone. Could you please help my data work. thanks

[Chalupa_Batman]

Hello @Goverdhan May I ask what phone you have?

[NickS94]

Did you toggle airplane mode and do a full cycle of on and off?

[NickS94]

Somethings not right. I was just down in vermont for 5 days last week data roamjng turned on and it automatically jumped to at&t if I remember right?

ao i can confirm it does workaybe just some settings?

[softech]

@Goverdhan 

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working