@Dhoncha
Is your phone not working or just in your self serve it has not updated the new date. Try refreshing your browser and logging back in.
Maybe you only paid toward this plan and have not completed the process. You need to go into change plan, select the plan you want then change immediately if that is what you want, if you selected change at renewal then you may have a different issue on your hands....
@Dhoncha you chose to renew on your next cycle date and it didn't change? by the way, your due date isn't always the 15th it will change because pm renews every 30days not monthly.
I suggest speaking to customer support by clicking this link below:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST
@Dhoncha try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add $2 through One Time Payment to your account and restart your phone .
If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
Stay safe.
@Dhoncha, it sounds to me that you have the $15 plan which only includes 100 minutes per month, is this correct? And if I read correctly, you are now out of minutes. If so, you need to upgrade your plan to have unlimited minutes or buy an add-on for minutes.
You need to make sure you have enough funds in your account as this will be applied immediately. Again, for this to work, you need to make sure you have the funds including the sales and provincial taxes to cover the add-ons.
Go to your self-serve account, and scroll down until you see Purchase Add-Ons.
A new window will pop open, select the $5 add-on (far-left column)
Then click Buy add-on! Again, for this to work, you need to make sure you have the funds including the sales and provincial taxes to cover the $5. To be safe, just put in $10 bucks. Unless you want to buy more than the $5. It is on sale and been reduced, but how long, nobody knows!
If you decide to upgrade your plan, and if you can't wait, then go ahead and change to Now! Be advised, even though you may have paid two weeks ago, your old plan gets removed with the new plan and new plans. But, if you can hold out till the next renewal date, that would be cheaper for you. But sounds like you can't wait!
Hope this helps!
@Dhoncha . There's. Two ways to update your plan.
Log into your self serve account and click "change plan".
Pick your new plan and you will be given two options.
1- Change now (if you don't have the funds to cover new plan in your account it will say "top up now").....by selecting this option...your plan will immediately change, your new plan will be charged and there are no refunds on unused days from old plan.
2-. Change at next renewal - this option is the preferred by many. At payment due date you will be charged for new plan and that plan will start then.
What have you done so far regarding changing your plan?.Thanks!
