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Plan & Add-ons page will not load.

shrimpdude
Model Citizen / Citoyen Modèle

Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab:

 

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

Capture.PNG

And no, logging out and in again does not fix the problem. Might end up having to use Roam Mobility or something.

5 REPLIES 5

Triguy
Mayor / Maire

You could try using a different browswer.

 Latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.


@shrimpdude wrote:

Kind of ridiculous. Trying to give them my money here. If it doesn't work, will find a different option.


@shrimpdude  Just dial *611 and purchase it.Smiley Happy

hairbag1
Mayor / Maire

Log into My Account / My Data and Add-ons / Purchase Add-on. That gets you to where you can select your 10 day US Roaming Add-on.

Make sure you have sufficient funds in Available Funds for the add-on.

shrimpdude
Model Citizen / Citoyen Modèle

Kind of ridiculous. Trying to give them my money here. If it doesn't work, will find a different option.

hairbag1
Mayor / Maire

@shrimpdude wrote:

Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab:

 

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

Capture.PNG

And no, logging out and in again does not fix the problem. Might end up having to use Roam Mobility or something.


PM's page can be glitchy !! Try again in a few minutes.  You can also buy your 10 day US Roaming Add-on whilst you're in US...say from a wifi area at Walmart.

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