Plan Expired

[topacemail]

Plan Expired after autopay feature 3 month plan failed payment - no issues for 1 year +

tried making a payment over phone and internet several times ,called bank no issues ,phone is unusable

[Anonymous]

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@topacemail wrote:

I have removed my CC info. and re entered still unable to make payment

How do I contact the mods

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Are you interested in recharge.com?

If this is your renewal night then you're inviting trouble by doing all this on this night.

Send ONE (1) private message to them here and you'll get a form back to fill out identifying information.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

[topacemail]

I have removed my CC info. and re entered still unable to make payment

How do I contact the mods

[RobertQc]

@topacemail 

Public mobile accepts Credit card or Visa Debit card issued by a Canadian or American financial institution and is registered to a Canadian or American address, or a Public Mobile payment voucher. The voucher can be had from recharge.com for payment, but not autopay, you can also register with autopay a pre-paid visa card for autopay, YMMV but I know that one works from Canada Post.

[Anonymous]

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@topacemail wrote:

I take it that you've gone through this before what is it going to take to correct issue

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Sometimes stuff happens. The need is to get your service working again. Read and try what has been said.

[RobertQc]

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@topacemail wrote:

I take it that you've gone through this before what is it going to take to correct issue

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Remove your credit card, then add it again. If it still cant make a payment contact the mods or use recharge.com use another card or buy a voucher to get your service up and running.

The website can be fussy. You can try different browser / clearing cache and sometimes private browsing / incognito mode.  Confirm the billing address from your credit card statement is exact, including periods, spaces, capitalization and punctuation. If you live in unit/apt 206 and the billing address on your statement is "206-XXX street name" then enter it as that, and leave the apt field empty. Try removing / adding a space from the postal code.

[topacemail]

I take it that you've gone through this before what is it going to take to correct issue

[RobertQc]

recharge.com

[RobertQc]

@topacemail 

Unfortunately, sometimes auto pay fails. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off (by manually adding funds) in advance as this process will prevent the most common and preventable reason that your account goes into suspension with a HUGE pain in the butt complete loss of service.

[RobertQc]

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@topacemail wrote:

Plan Expired after autopay feature 3 month plan failed payment - no issues for 1 year +

tried making a payment over phone and internet several times ,called bank no issues ,phone is unusable

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@topacemail 

"Simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out. "

If your current "amount due" shows $0, try private browsing / incognito mode or call 611.

If no matter what you try you cannot make a payment with your card you can go to recharge.com and purchase a payment voucher.

If you are still in a "current market plan" you can try doing a one time manual payment and then doing a plan change. Once paid if it still doesn't reactivate you can try the "lost/stolen" trick or add another manual $1 payment. LOST/ STOLEN TRICK HERE Remember to reboot your phone after each step.