Plan Expired

[capearc]

My plan expired today and I'm on autopay. There was no message indicating payment system didn't work, can someone help me resolve this? Thanks.

[krazykiwi]

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@Meenu wrote:

I can't receive any calls... My mobile data is not working. When I log in to my account it says account expired as of Nov 9. I am on autopay and my cc info looks correct. 

Just a little nervous as it says I could lose my phone number. Is this normal? 

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Hi, we are happy to assist but could you start a new topic as this one is marked solved already?

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

[Meenu]

I can't receive any calls... My mobile data is not working. When I log in to my account it says account expired as of Nov 9. I am on autopay and my cc info looks correct. 

Just a little nervous as it says I could lose my phone number. Is this normal? 

[Anonymous]

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@Tashana1 wrote:

I have funds in my account

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How about the other questions?

As for the mods, you'll just have to wait.

[Tashana1]

I have funds in my account

[Tashana1]

Yes and nothing worked.

[Anonymous]

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@Tashana1 wrote:

I am having the same issue, I sent Mod several messages and no response.  Was your issue resolved in a timely fashion?

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 @Tashana1

Did you read this thread you managed to post into?

Did you try some of the suggestions?

Is this your last day of term or new term?

Is it saying Plan Expired or suspended or Active?

What does your Available Funds say?

[krazykiwi]

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@Tashana1 wrote:

I am having the same issue, I sent Mod several messages and no response.  Was your issue resolved in a timely fashion?

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As this post is marked solved, you are better of starting a new Topic and describing in detail what has happened and what you have done so for to correct it.

Thanks

[Tashana1]

I am having the same issue, I sent Mod several messages and no response.  Was your issue resolved in a timely fashion?

[MoreYummy]

If after power down, restart and it works again.  It means you are seeing the famous bug when you are on renewal date, it will show plan expired on your renewal date, but service still works.   Even you have enough fun or auto pay, it still shows that cosmetic error message.

No worry.  It is part of the public mobile features.  

[capearc]

Payment date is today.

[will13am]

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@capearc wrote:

Taekgun, tried powering down the phone and removing and replacing the sim card, this restored service. My account still shows plan expired but service has been restored, thanks for your assistance.

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What payment date do you see on the overview page?  If it is today, then that means your account will renew tomorrow, likely early in the morning.

[capearc · Accepted solution]

Taekgun, tried powering down the phone and removing and replacing the sim card, this restored service. My account still shows plan expired but service has been restored, thanks for your assistance.

[Taekgun]

Ok.  Sorry you're having issues.  I'll assume that you've done the usual steps of powering down/resetting your phone/pulling out and reinserting your SIM.  Have you tried your PM Sim Card in another phone (... so we can confirm if the issue is with the phone or the SIM Card).

If the problem is with your account or SIM, Send the Mods a private message using this link: @CS_Agent, provide them with your name, account number and an explanation of the issue and they will be able to look into the matter for you.

[capearc]

Service is not working, no Public Mobile signal strength bars showing on phone and not receiving text messages.

[Taekgun]

@capearc

Is your PM service still working?  If so, and you're seeing "Plan Expired" when you log into My Account, this is totally normal.  The day before you're renewal, your account goes through a strange metamorphosis as it completes the renewal the following day - nothing to worry about.

If you service is not working, there may be something else at play here.  Let us know if this is the case or not.