Plan Change wont Work

[rico_man]

I have tried multiple times to change my plan to one of the promo plans 40 for 15 gb and it just automatically changes to the old plan upon the renewal date.

[Handy1]

@rico_man @We are happy to help and glad you got it all sorted out @rico_man 

[rico_man]

Thanks ! A new browser worked great!

[Meow]

Did you schedule plan change on next renewal?

What your account says - what plan do you have now?

Was your credit card charged with new plan price?

To see actual account status: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Quigley]

@rico_man 

Try logging into your account using a different browser in incognito or private mode instead.

[Handy1 · Accepted solution]

Sign in agin in incognito and or refresh page to see up to date info 

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