Pin

[Arcticblaze]

i need to reset my pin on my account as im switching over to koodo and i want to keep my same number.

[esjliv]

@Arcticblaze - if you are only looking for your Account Pin to port out to Koodo, then I agree with dust2dust to use your account number.

In Self Serve it is under the black box below:

Or, it was emailed to you in the TO line of the activation email...if you activated online.

If you activated in-store and your Self Serve account was not created yet, then you can create it here if your account is Active:

https://selfserve.publicmobile.ca/self-registration/

[computergeek541]

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@Meow wrote:

PIN has nothing to do with porting out.

The account PIN can be used for porting out.  It's not usually recommended though.

[Meow]

PIN has nothing to do with porting out.

[darlicious]

@Arcticblaze 

Or alternatively you can use the IMEI# of your phone although it's not preferred.

[dust2dust]

You should be able to just use the account number. That can be found on the overview page of the account in the upper right under your name.

[hTideGnow]

HI @Arcticblaze 

ONLY CS Agent can help to reset PIN, please open ticket with them:

1. First type: "Reset PIN"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@Arcticblaze 

you will need to  open a ticket   to speak to a customer service agent they will help you  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437