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Pictures not sending

NF96
Great Neighbour / Super Voisin

In February pictures stopped sending or receiving.  I have unlimited picture messaging ( SMS).  How do I fix this?

Text messages go through but not pictures

4 REPLIES 4

Priority
Deputy Mayor / Adjoint au Maire

This is surprisingly still an issue impacting quite a few users.

natewu
Good Citizen / Bon Citoyen

I have the new settings but I am still not able to receive or send pictures on mms, my phone is listed on the compatible device list(pixel 5)

Priority
Deputy Mayor / Adjoint au Maire

I've had the same problem but only in the states, my pictures take forever to send when roaming. 

Receiving them without any issues.

softech
Oracle
Oracle

@NF96 

what model of the phone you have?? Your issue could be related with this:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

 

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

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