Phone

[Jules66]

• i tried to bring my phone number from Telus now this has all stopped working 

[Yummy]

What exactly you did in order to port your number? Since it is the same family, agent should be able to resolve your issue promptly. But lets see if you followed proper porting steps first...

[hTideGnow]

HI @Jules66 

Stopped working?

You meant you requested porting, and you got a text from telus and replied YES within 90 mins and it is now stopped working?  If that is the case, put your PM sim into a phone.  Try to make incoming calls to see if it works.  If it does not ring on your PM , reboot your phone in 30 mins and try again

Or you meant your Telus account was disabled already and don't know if this can be ported over?  If that is the case, usually we can only port with active account.  But if it is from Telus, it is possiible that PM CS Agent can assist, please open ticket with them:

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437