Saturday - last edited Saturday by computergeek541
Sunday
you have an iPhone
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)
So, where you bought the phone from originally?
Sunday
Sim/me unlock code
Sunday - last edited Sunday
Hello @Bdawgbyers
Do you know if your SIM card is locked or your phone is locked. If it's a Samsung phone, you'd have to get a hold of Samsung to get it unlocked. https://www.samsung.com/hk_en/support/mobile-devices/what-is-puk-code/
You may be able to get Public Mobile to assist by reaching a CS Agent via this options.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Sunday
this is called carrier unlock code. PM does not lock the phone. Did you try other sim card (other service provider) on this phone and failed already? did you buy from phone from PM or Koodo or Telus?
Sunday
You need to contact the provider that the phone is locked to, they can give you the lock code
public mobile can’t get this unlocked code,
Sunday
I need a unlock code so my phone can accept a different carriers SIM card
Saturday
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)
Saturday
Check the link below to see if you can get your answer.
Saturday
@Bdawgbyers what is the message that you received?