Phone transfer did not complete

[IK737]

Private message sent to CS_Agents.

Would need contact number for porting dept. Unable to receive phone calls or text msgs.

Thanks

[IK737]

Thanks for the response. Although, I responded to the text authorization within the 90 min window, my previous provider informed me that the authorization had expired and advised that the process would need to be started over.

[softech · Accepted solution]

@IK737 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed