Phone service not working.

[MJ22]

• My phone is currently not able to receive calls and I can’t make calls as well.

[slusagm]

@MariAnn 

it is a general issue for Western Canada now

https://productioncommunity.publicmobile.ca/t5/Get-Support/Update-Western-Canada-Voice-problem/td-p/...

[MariAnn]

Same. I’m in BC

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, in case you are in the West, currently we are working as fast as we can to have the service back and running, we apologize for the inconvenience,  however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.
 

[slusagm]

are you in the West, specifically in Alberta?

there is  outage in the West, in Alberta

TELUS Service Status

Degradation of wireless voices services in Alberta 

Many said they cannot make calls, but they can receive calls and data and text both work

I think you should let PM knows, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@MJ22 there seems to be an outage affecting western Canada. Hang tight as services should hopefully be restored soon.

check for outages here:

https://istheservicedowncanada.com/status/telus/map