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Phone plan

Samsonken
Great Neighbour / Super Voisin

Won’t take my payment 

5 REPLIES 5

darlicious
Mayor / Maire

@Samsonken 

Is your renewal tonight? You cannot force the system to take your payment you will just have to let your autopay card be charged unless you don't have working services then you should choose other amount and top up enough to cover your plan amount.

 

If you have tried twice to pay you must wait one Full hour before trying again.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email  and 4 digit account #.

Community_QA
Model Citizen / Citoyen Modèle

@Samsonken   if you need your service back urgently, buy voucher from retails and load fund via My Account or *611

pkaraa
Deputy Mayor / Adjoint au Maire

@Samsonken wrote:

Won’t take my payment 


you are using Credit/debit card or paying with a voucher?

 

Are you using 611

softech
Oracle
Oracle

@Samsonken   is your service working or account status shows supended?

 

try using the option "Other (enter the desired amount) " instead

 

Go to Payment option, one time payment, and pick Other (enter the desired amount) instead of Amount due

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

 

Then logoff from My Account and Reboot the phone

HALIMACS
Mayor / Maire

@Samsonken 

 

Try clearing cache and cookies and opening an incognito tab.

 

Some other users have found that using a completely different device and browser helps as well.

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