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Phone plan not working

Timtrenholm91
Great Neighbour / Super Voisin

Changed my phone plan added money to my account unlimited Canada wide call text and 3gb of date included in the plan but when I try to use my phone for a phone call it says I’ve used all of my minutes

9 REPLIES 9


@Handy1 wrote:

@Timtrenholm91  Maybe reach out to support 

while your already here and logged in the community

 

  • you can send a private message to our  CS_Agents by clicking here.

 


To contact customer support agents, members need to be using the chatbot to open tickets.

@Timtrenholm91  Maybe reach out to support 

while your already here and logged in the community

 

  • you can send a private message to our  CS_Agents by clicking here.

 

Timtrenholm91
Great Neighbour / Super Voisin

It just ends the call when I try letting it go all the way through 

Timtrenholm91
Great Neighbour / Super Voisin

 No it does nothing but give that message I’ve tried airplane mode I’ve tried resetting my phone multiple times and nothings working 

HALIMACS
Mayor / Maire

@Timtrenholm91 

 

If the messaging precedes a phone call, what happens if you just wait several seconds.. does the call eventually ring through and connect?

Timtrenholm91
Great Neighbour / Super Voisin

No I’ve had it for quite a while just decided to change my plan as I was paying 50 dollars and not using all of the data I was paying for 

esjliv
Mayor / Maire

@Timtrenholm91 - if you have an unlimited calling plan and you are receiving that used all your minutes message, restart your phone, or toggle into airplane mode and then back again. 

I would also suggest to perform a reset of our device's network settings.

 

These messages have happened to others with unlimited calling before too. They will eventually go away; I am guessing this is a pretty new activation?

 

Edit, You could also try adding a '1' in front of the 10 digit number to see if that helps.

If the call goes through just ignore the message. The account should right side itself soon.

LoveNature
Model Citizen / Citoyen Modèle

Hi @Timtrenholm91 

try to reboot device.

Handy1
Mayor / Maire

@Timtrenholm91  

Try  again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

Handy1_0-1675121449202.png

 

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