Phone number transfer

[G3hebert]

Hi,

I received a call from Telus and they needed my account # in Fido before they could transfer my number over. I have that account number now but don’t know where to input it so I can transfer my phone number over... please help me

thanks 

GH

[hTideGnow]

hi @Omaar yes they are.  Open till 10pm

you have the number??

[Omaar]

Useful!

[kb_mv · Accepted solution]

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@G3hebert wrote:

Hi,

I received a call from Telus and they needed my account # in Fido before they could transfer my number over. I have that account number now but don’t know where to input it so I can transfer my phone number over... please help me

thanks 

GH

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@G3hebert Call the porting team at 1-x and have them fix the port. Continue using your old sim until it stops working. Then insert your PM sim and you should be good to go.

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection