Phone number transfer from Koodo to Public Mobile

[Drawcap]

I'm transferring my phone number from Koodo to Public Mobie, but it's over 5 hours since this process was started, and I still haven't received a transfer request SMS.

[hTideGnow]

HI@Drawcap 

is your Koodo account active? try to reboot phone with Koodo sim card

And you can call   PM porting support team to confirm the status or reinitiate the process.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call