Phone number not working after transferring

[Kelvinchan10]

@CS_Agent

i switched from Bell to PM yesterday when the same phone number but I cannot receive calls or sms message until today! Please help

[Kelvinchan10]

Sent. I wish someone could help me asap

[Abheer]

Contact Customer Service using the link I provided, they will be able to help you with your port.

[Kelvinchan10]

I tried but didn’t work. My transfer request is not there at all and i am just waiting forever for someone to pick up

[Abheer]

If the other number doesn't work, contact customer service agent using the link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Monitor the envelope icon on the top right, that is where you will receive the response.

[Abheer]

Try the other number?

[Kelvinchan10]

They said they are telus and not supporting public mobile service. So what do I do now??? I have paid for the service and got nothing

[Abheer]

Check the phone number I sent you (top right envelope icon)

[Kelvinchan10]

I did. But there was no response after i texted 

[Abheer]

Hi @Kelvinchan10 

Did you reply YES to the message from Bell? I will send you the porting team phone number, check the status of your port there.

Check the envelope icon on the top right.

[Yummy]

Did you follow transfer instructions to the letter?

Left OLD SIM in your phone, requested transfer, replied Yes within 90 minutes of receiving SMS from Bell, etc.?