Phone number invalid

[Andy925]

It says phone number is invalid 514-xxx-xxxxI cannot proceed

Edit by Dunkman: removed personal information

[slusagm]

@Andy925 

is this from line you want to transfer also from Telus?

if it is , then you can activate a new temporary number first, then ask PM agent to manually port the line into PM

[Andy925]

 im with Telus mobile with 2 lines my first one worked but this one doesn’t seem to function and I paid for the subscription already 

[Andy925]

I am with other cell phone and trying to transfer my wife’s also but that is the one not working 

[Andy925]

 Number is still active with Telus 

[Andy925]

No

[hTideGnow]

are you using Koodo Prepaid now? if you are, you cannot request porting yet.  you have to activate the PM service with a temporary new number.  After it is activated, you can then submit a ticket and ask PM agent to manually port over the line 

[BKNS27]

@Andy925 

This is a Telus number so it should port over to PM as long as the number is still active.

Contact a CS_Agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

Are you with PM already?