2 weeks ago - last edited 2 weeks ago by Dunkman
It says phone number is invalid 514-xxx-xxxxI cannot proceed
Edit by Dunkman: removed personal information
2 weeks ago
@Andy925
is this from line you want to transfer also from Telus?
if it is , then you can activate a new temporary number first, then ask PM agent to manually port the line into PM
im with Telus mobile with 2 lines my first one worked but this one doesn’t seem to function and I paid for the subscription already
I am with other cell phone and trying to transfer my wife’s also but that is the one not working
Number is still active with Telus
No
are you using Koodo Prepaid now? if you are, you cannot request porting yet. you have to activate the PM service with a temporary new number. After it is activated, you can then submit a ticket and ask PM agent to manually port over the line
This is a Telus number so it should port over to PM as long as the number is still active.
Contact a CS_Agent for assistance:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Are you with PM already?
