05-14-2022 02:39 AM
Network won't connect. Texts and calls won't send and my data isn't working. I'm paid up to next month
05-14-2022 08:16 AM
@Allymcurtis - if you are new customer, is it possible your phone is locked to it's previous provider? If so, contact the previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
If this is a 'new to you' phone, check if your phone is listed as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
05-14-2022 03:00 AM
Are you a new customer who just activated or been with PM for awhile and this is your first time encountering this issue?
05-14-2022 02:51 AM - edited 05-14-2022 02:52 AM
What is your account status when you log into self service? Is it Active status?
Have you tried rebooting, resetting network settings, reinstalling SIM card? Have you tried your sim in another unlocked phone?
When is your renewal date?
Are you a new customer?