Phone not working good since upgrading
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11-04-2023 10:30 AM - last edited on 11-05-2023 01:05 AM by computergeek541
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11-04-2023 11:13 AM
Try rebooting your phone by powering off then back on to see if you are receiving text.
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11-04-2023 11:05 AM
@LoraleeBean What app are you using for messages? True text messages (SMS) do not need data. So you have two problems, one is possibly SMS text messages not working, the other is data not working. Are voice calls working?
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11-04-2023 10:44 AM
Set the phone to 4G LTE. What colour are the text bubbles? Real sms texts should work fine as long as you're connected to Telus/Public somehow or other. Remember that the 5G plans here are about speed. You can get the same speed when connected to either 4G LTE or 5G.
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11-04-2023 10:41 AM
@LoraleeBean even with 5G plan, you can access 4G orn3G networks. Usually people let it stays with Automatic on Network mode, but you might want to explicitly set it to 4G or LTE and see if works better. And no worry about the speed, even on 4G, with a 5G plan you have, your speed can be above 100Mbps
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11-04-2023 10:39 AM
What model phone do you use? For your phone settings, did you manually select 5G network only? Most phones, you can select Auto and your phone will decide which network would be the best to use in the area.
You could try to reboot phone. Network reset of phone (note this will erase any saved Wifi passwords settings)