Phone not recieving/sending messages through my # but through my email

[Willow_]

Hey there!

I recently switched over to PM. The transfer of my phone number went through, however, I cannot receive/send any sort of messaging (iMessage/SMS/Calls/etc) under my number yet under my email (but through my messages on my phone) I have been able to text in a group chat, or if someone texts my email. It has been several days since this took place. I have updated my phone, restarted it, and attempted to verify my number through my apple ID. Nothing is working, nor will it verify my number so I can switch back to using my number versus my email. Can someone please help me?

[Wayworn]

Make sure that you - in settings have enabled mms and SMS as well as iMessage. Go to settings messages and see if the above has been enabled .

[hTideGnow]

hi @Willow_ it looks like the account was not setup properly. Ask PM support agent to help.   you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437