Phone not receiving incoming calls

[ViktorM]

Yesterday, ported my number from Bell to PB, and I have an issue - Phone not receiving incoming calls and texts!

[ViktorM]

How can I find and track my ticket?

[ORNGNBLK]

@ViktorM  you can open a ticket using the orange chat bubble on the bottom right and have a CS_ agent dive deeper into it for you. they should reply shortly Hope this helps

[ViktorM]

Yes, data works. I reset all and restart my device minimum 10 times. It is not working. I read here that it is issue connected with bad transfer. I need someone from support to check it and fix it.

Bell physical SIM was removed from the phone, and now I use eSIM for PM.

[ORNGNBLK]

@ViktorM does mobile data work? Have you ensured to remove the bell physical sim an replaced it with PM Sim? If ESIM, ensure that the Bell one is disabled and PM is set to primary. Restart phone and reset network settings. (This will also erase any saved passwords)  Hope this helps