Phone not activated on the network

[Ponder]

My friend is a brand new Public Mobile user.

He can receive calls, but he cannot make calls.

When he tries to make a call, he hears this recording, "your phone is not activated on the network".

He is not able to submit a ticket with support, so I am trying to get help for him here.

Can anyone help?

[Ponder]

Yes, to both questions, and I submitted to the private message to the CS agents for him. Thanks.

[Chalupa_Batman · Accepted solution]

You can request assistance from Public Mobile CS Agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

So, did your friend follow the steps and downloaded the app to set up the account? 

[Handy1]

@Ponder   And he used the app to activate?? Not website if so Please submit ticket with support 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437