Phone no service

[KM2]

Phone has no service but payment was taken and we recieved a thank you for your payment message. I cannot access my account I have requested to change the password but it has not sent the email. It has been 1 day no phone service and 6 hours since theu said an email was sent to reset password. Very frustrating as there is no reason for dissruption in service. ( I have checked my junk mail ect, no email support at all)

[NDesai]

@KM2 You will need to send a private message to the Moderator_Team with your account info and they help you reset your password and get you up and running again. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)