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Phone message not working

Swq1149
Great Neighbour / Super Voisin

Why can't my phone received any pictures that people sent to my phones message?

4 REPLIES 4

@Swq1149   You need to update the APN settings as per the link @computergeek541  gave you but note that with OnePlus phones the first line needs to be in all caps, that is SP.MB.COM

Swq1149
Great Neighbour / Super Voisin

I have a one plus 9 pro 5G phone

BKNS27
Mayor / Maire

@Swq1149 

What is the make and model of your phone so we can help with the settings?


@Swq1149 wrote:

Why can't my phone received any pictures that people sent to my phones message?


Some phones will have an older version of APN settings that no longer works for MMS.  Please ensure that the APN settings are up to date.  https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

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