Phone keep ringing

[Mavi]

No longer goes to VM when phone is off/busy!!! Same thing happens on my wife phone.

[Mavi]

I did, it's been set up.

[slusagm]

reboot your phone once.  Then on the dial pad, dial ##004# and Send

try try Voicemail again

if that does not work, you will need to ask PM to refresh your VM

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mavi]

When I long press1, it takes me to my voicemail. Which means VM is set up.

[eddieO]

@Mavi have you tried long pressing the "1" from the phone keypad to see if it connects to your voicemail? You may need to redo the voicemail setup. Below is the link to voicemail faqs:

https://www.publicmobile.ca/en/on/get-help/articles/voicemail-faqs