Phone disconnected

[Joebhoy1]

I had 2 subscriptions 1 for me and one for my wife 

my wife’s phone has been disconnected 

both plans were paid from the same account in December 

[BKNS27]

@Joebhoy1 

It is impossible to have 2 subscriptions on one account. It is only 1 account or subscription/1 email address.

Her account must use a different email address. So you can click on Forgot Email and it will show part of the email address.

 

Or you can call 1-855-4PUBLIC and make a manual payment over the phone.

[HALIMACS]

@Joebhoy1 

has she tried rebooting her device and resetting network connections?

also, what messaging does she hear when she dials 611?

She can check her self-serve account to see the status and check the recent payment to ensure it did in fact apply to the account.

[Handy1]

@Joebhoy1  submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437