Phone data is not working

[Sam404]

I have a Samsung A14 phone. Everything is working except the phone data. I tried to use my sim to a different unlocked phone (which was already working fine with an active Public Mobile sim) but the data is also not working in the other phone. I used the recommended Network Access Point setting mentioned in various public mobile community forum thread. Please let me know how to fix this issue.

s.

[softech · Accepted solution]

@Sam404 

if the sim does not work on another phone too, it could be a sim provisioning issue.  Please check with support and ask them to reproduce the sim/account 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there