Phone conversations scrambled/garbling

[lhuck]

Hi, 

I switched from Bell to Public in November and since a week ago when I make calls the phone starts to sound like it's being scrambled and garbled and will continue doing so until I hang up. Both ends can hear this happening on the conversation and it's going on to anyone I call or who calls me. Happened after a minute on a very important call today and I'm extremely frustrated by this. Wondering if this is happening because I'm on the Public or because it's my Galaxy S5? Any thoughts?

[lhuck]

My boss said he's been having the same issue today and he has a Pixel and an iPhone. Hard to explain what it's like but it renders the call useless. Regardless, I'll give all these a shot so thank you!!

[mimmo]

easy way to check pop your sim in a different phone and also a different sim in your phone.  that should help.  

not knowing anything about the S5 can't comment but would believe @srlawren and @will13am assesments

[will13am]

Due to tower sharing, in most parts of the country Bell service = Telus service.  This is definitely a phone fault. 

[srlawren]

@lhuck wow that's unfortunate.  A quick google search leads me to think it's an S5 issue, sadly.  Here are some things that will hopefully help:

https://www.youtube.com/watch?v=eWipmjlA-84

https://www.naldotech.com/voice-cracking-phone-calls-issue-galaxy-s5/

https://www.technobezz.com/fix-samsung-galaxy-s5-audio-problem/

http://itechify.com/2016/07/08/how-to-fix-galaxy-s5-microphone-voice-quality/