Phone calls

[Doug1956]

I can receive and send text but cannot send or receive calls.

[eddieO]

@Doug1956 are you using the phone in Canada or the US?

If the US it's likely that your phone does not support VoLTE or is not on Public Mobile's whitelist for VoLTE devices. Try manually connecting to T-Mobile and place your network on 2G. The US has shutdown their 3G service so T-Mobile is the only other option unless you can get by using WhatsApp, Messenger or other similar apps over data

[Doug1956]

Motorola 5g stylus

[Doug1956]

Submit a ticket

[hTideGnow]

hi @Doug1956 

what phone do you have?

make sure your old carrier sim card is removed, or disable the old carrier esim

Then  Reboot phone and Reset network settings

if same, try the sim in another phone

and you can ask PM support to refresh the account,  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage