Phone bill needed

[Imran_Hasan8]

Hi please someone help me out I need my phone bill very urgently

[hycm53]

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@Imran_Hasan8 wrote:

Hi please someone help me out I need my phone bill very urgently

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PM doesn't have invoice or bill online or paper. If you do need them you have to contact PM customer service for help, click here : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send private message.

[softech]

@Imran_Hasan8   for official invoices, you will have to engage PM Support for them to prepare.  It might take them around 2 weeks.  This is a previous experience by another member regarding requesting invoice and sample of it

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

To engage PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS · Accepted solution]

@Imran_Hasan8 

At public mobile, there are no bills issued. If you need details about your recent payment or plan, you'll need to log into your self-serve account and choose the appropriate tab to view details.

If you need a statement of account, that takes longer and will require the assistance of a customer support agent.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Outdoorsman]

@Imran_Hasan8 

Hi to receive a proper invoice  you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here