04-18-2024 10:37 AM
I'm trying to get Public Mobile to port my phone number to Virgin Mobile, without success.
04-18-2024 01:50 PM
@hTideGnow The customer is porting out, not in. I'm not sure why the Public Mobile app transfer number facility somehow got involved as per an earlier post by the OP.
04-18-2024 01:30 PM
Hi @willmother
i message you , check your community inbox here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-18-2024 01:30 PM
PM won't communicate with Virgin Mobile. This has been going on since last night.
04-18-2024 01:28 PM
I don't see the number.
04-18-2024 01:25 PM
Did you get a text from the old carrier, did you reply YES?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call
04-18-2024 01:18 PM
Both Virgin and I have been trying to get this done, but PM won't respond.
04-18-2024 01:00 PM
@willmother In the App there's an option to transfer your number, but I get a message saying: "Phone number not eligible for port".
Do you mean the Public Mobile app? If so and you are porting out, that's not how you do it, in the PM app the transfer is for porting into Public Mobile. You need keep your PM sim in your phone and get Virgin to initiate the port, then reply to the Public Mobile permission text with YES within 90 mins.
04-18-2024 12:02 PM
I ported it from Virgin Mobile.
04-18-2024 12:00 PM
was it originally a PM / Telus number or did you port in to PM from somewhere else when you activated your PM account ?
04-18-2024 11:54 AM
In the App there's an option to transfer your number, but I get a message saying: "Phone number not eligible for port".
04-18-2024 11:20 AM
watch the little envelop icon on top right side of page will be highlighted when they do respond. If it's been awhile, try this link to message Customer Support..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-18-2024 11:13 AM
I've done that, submitted the ticket and am still waiting for a reply.
04-18-2024 11:10 AM
ok..use this link to start process of Customer Support. Give them as much account info as you can ie: ph #, acct #, name on acct, PM pin #...etc..
04-18-2024 11:09 AM
I've done that. They won't respond to me or the new provider.
04-18-2024 11:07 AM
they should send you a sms to confirm you want to port out, to which you must reply YES within 90 mins. Have you rec'd that sms ?
04-18-2024 10:51 AM
PM won't respond to Virgin Mobile's request.
04-18-2024 10:41 AM
you start that process with new provider. Make sure your old PM account is still Active. Make sure to leave PM sim in phone until port to new provider is successful.